Foundations of Civil & Commercial Mediation - Online

• Online : Five days of live, interactive online classes covering core mediation theory, ethics, and essential skills—including focused development of negotiation skills—where you’ll participate in live role-plays and simulations to build real-world confidence.

Certification & Professional Benefits

• Professionals who want to become accredited civil & commercial mediators
• Attorneys and advocates seeking a deeper, skills-based understanding of mediation
• HR and labour relations practitioners managing workplace and organisational disputes
• Business leaders and managers who negotiate regularly or handle internal conflict 
• Community leaders and professionals who support civil or interpersonal dispute resolution

Unlock your potential with our comprehensive online mediation course, designed for professionals seeking practical skills and formal certification in civil and commercial mediation. This mediation course combines three days of online learning with two days of practical experience. All 5 days (40 hours) are live, online, and small groups guarantee personal attention and coaching.

The course content is comprehensive and practical, featuring interactive sessions, real-world insights, and assessments to enhance your learning experience. Unlike typical short courses, this program offers in-depth, hands-on training that prepares you for real mediation scenarios.

Participants receive detailed course material to support their studies, and it is recommended to review these materials beforehand to fully engage with the training activities.

Upon completion, you will be trained in civil and commercial mediation, ready to apply your skills professionally.

The Mediation Skills Training Course is tailored for a broad spectrum of professionals eager to enhance their mediation skills and deepen their understanding of the mediation process. Whether you are a legal practitioner aiming to expand your expertise in alternative dispute resolution, a human resource manager handling workplace disputes, or a business leader seeking effective mediation techniques for commercial challenges, this course is designed for you.

• Master the core principles of mediation: neutrality, confidentiality, and voluntary participation

• Discover how mediation stands apart from litigation and arbitration

• Gain a clear understanding of the mediator’s role and professional boundaries, including facilitating communication between parties involved in disputes

• Explore essential South African legal frameworks for mediation
• Navigate ethical responsibilities, confidentiality, and real-world dilemmas
• Broaden your perspective with an overview of international mediation standards

• Develop active listening and effective questioning techniques
• Build emotional intelligence, trust, and manage power dynamics
• Learn to reframe issues, de-escalate conflict, and interpret non-verbal cues

• Follow a step-by-step mediation process from intake to agreement
• Apply techniques for joint sessions and private caucuses
• Use practical tools for structuring and documenting MOUs and agreements

• Participate in live role-plays and realistic case simulations
• Receive detailed feedback from experienced trainers and assessors
• Integrate theory into real-world mediation scenarios

Learning Outcomes

• Develop professional skills relevant to mediation and dispute resolution